How soon will you ship my order?
All orders ship within 1-2 business days unless it is a bespoke or pre-order item.
Pre-order items will ship according to the date estimated on its product page. Bespoke orders will ship on case by case basis which will be discussed with you at time of order.
What is your return/cancellation policy?
Refunds and exchanges are not applicable to styling canvases/mats and backdrops.
Orders for Custom, Signature Palette, or Styling Set items cannot be canceled beyond a 3-business day window.
Should any concerns arise regarding your order, please get in touch within 5 business days of receiving it.
Where do you ship in the United States?
We ship to all 50 states; Washington, DC; and U.S. territories. We do not ship to P.O. Boxes. The shipping methods offered during checkout will differ based on your shipping address. Shipping cost varies by weight and destination.
We collect sales tax for purchases made in Pennsylvania where our studio is based.
Do you ship internationally?
We do! The shipping methods offered during checkout will differ based on the weight and your shipping address.
The value added tax rate on imports is calculated based on the value of the goods plus any customs duty. The rates vary for destination country, so we cannot calculate or list these additional charges at checkout. Customers ordering outside the U.S. are responsible for any taxes or customs duties due upon delivery.
International orders take on average 2-7 weeks to arrive at their destination.
How does local pick up work?
To pick up locally in Lancaster City, Pennsylvania choose "local pickup" at checkout.
I will be in contact with you on a pick up time as our studio is open by appointment only.
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.